The Apple Effect: A Lesson In Customer Service

The other day, my iPhone went a bit faulty – the earpiece stopped functioning so I couldn’t hear anyone on a call, I either had to use loudspeaker or the handsfree cable. Obviously, not exactly brilliant. Made an appointment at the Apple Store’s Genius Bar in Birmingham to see what they think the problem is….

Importance Of Good Customer Service

Today I went over to our local Best Buy (Merry Hill), the new-to-the-UK electronics superstore chain, which originated in the US. I only wanted a couple of bits, namely new notebook bag, couple of DVDs etc, and some bits for our wireless network that I’m in the process of re-working. Best Buy have a fantastic…