The Apple Effect: A Lesson In Customer Service

The other day, my iPhone went a bit faulty – the earpiece stopped functioning so I couldn’t hear anyone on a call, I either had to use loudspeaker or the handsfree cable. Obviously, not exactly brilliant. Made an appointment at the Apple Store’s Genius Bar in Birmingham to see what they think the problem is….

The Power Of Choice – Why Less is More, & The State Of UK Customer Service

The Small Biz Live episode 6 has gone live, talking about the power of choice, why less choice generates more sales. We also have a special guest in the form of Danny Slevin from Objective Eye, a competitor-research company, (for the uninitiated, it’s also known as ‘mystery shopping’), who we will be talking to about…

Our Business Radio Show Hits New And Noteworthy On iTunes

Last week our business radio show series Small Biz Live was picked by iTunes to appear in ‘New & Noteworthy’ in the business category. We were naturally chuffed by this as it gives us even more exposure! We’re also getting a rather healthy number of subscribers and listeners which is very encouraging, so thank you…

Small Biz Live – New Business Radio Show

Small Biz Live is a new business radio show that I host with two of my colleagues, Neil Humphrey, a design and branding consultant, and Luke Carthy, a marketing consultant. The aim with this series is to discuss topics that relate to each of our respective fields, but also to contain lots of good general…

Twitter Is 5 Years Old

On Monday 21st March, Twitter turned 5. It’s certainly come a long way since the early days where people thought it was just a fad. Now with so many users, I think it’s safe to say it’s here for a little while yet. As a voice over artist, I tend to use it every day…

iPhone 5 To Receive A5 Chip

UPDATE In the last couple of days, it has emerged that Sony CEO Howard Stringer had let slip that Sony are to supply the iPhone 5’s camera sensors, to add further speculation that the iPhone 5 will sport an 8MP camera. He’d apparently leaked this information quite unintentionally, but this has naturally got the tech…

Shop Prank App – Now Live

I was notified this morning to say that our second app – Shop Prank – has now gone live in the iPhone App Store. Priced just 59p (USD$0.99) it is the perfect app to wind your friends up when in shops and supermarkets! It includes things like ‘Cashier Number Four Please’ amongst many other phrases…

Telesales Annoyer App Released

I have been working hard with an iPhone app developer friend of mine, bringing you the first in a series of joint-effort apps utilising audio. Our first app, ‘Telesales Annoyer’ has gone live in the iTunes App Store worldwide, so please do download it and enjoy! (And spread the word!) It’ll cost you just 59p…