The Apple Effect: A Lesson In Customer Service

The other day, my iPhone went a bit faulty – the earpiece stopped functioning so I couldn’t hear anyone on a call, I either had to use loudspeaker or the handsfree cable. Obviously, not exactly brilliant. Made an appointment at the Apple Store’s Genius Bar in Birmingham to see what they think the problem is….

The Passing Of A True Legend

Last night, I saw the news break via Twitter to say that Steve Jobs had died. At first, like so many of these tweets, you assume it’s a distasteful hoax, so I ignored it. However it soon became clear that it was actually genuine. The web for the last 15 hours or so has, predictably,…

Who Do You Trust? Plus The Apps That Make Business Networking Easier

Episode 7 of our Small Biz Live podcast series has gone live on this site and on iTunes. This week we’re asking “Who Do You Trust?” when seeking advice, help, support and when buying from potential suppliers. We’re also looking at the latest offerings for mobile apps – bridging the gap between offline and online business…

What Microsoft Buying Skype Means For Us

It has been confirmed today that Microsoft are to buy Skype in a $8.5bn deal. Certainly a bit of surprise news, as the last I saw it was Facebook who were seriously in the running to take it over. Well, I suppose times move quickly in the world of technology. So, what does this mean…

Mac People Vs. PC People: A New Study

There has been a new study conducted by Hunch Blog, to chart the similarities and differences between Mac and PC (Windows) users. They had polled over 388,000 Hunch users with around 2000 questions to try and gauge as accurate an overall picture as they could. I regularly have geek-off’s with colleagues of mine, me being…